Mandy Shrader, Clovis Family Healthcare

New Mexico

President & CEO of New Mexico’s Clovis Family Healthcare (CFH) is one who sees the big picture when it comes to consistent operations and patients care. CFH is currently home to five healthcare providers in addition to a support staff of nearly twenty-two full time contributors.

Mandy explained, “We realized we needed to do something when our previous IT provider was unable to consistently update EMDs, our electronic record. We simply could not afford to risk any HIPAA compliance infractions, or fall short of patient expectations. We certainly wish to be the very best healthcare provider in our competitive set and our IT support is a huge component of that.”

Lions Gate Technology was recommended to CFH through Advanced Practice Billing. Mandy recalls, “Lions Gate’s turnaround was immediate. They did a complete evaluation and assessment and then provided a detailed proposal.”

Lions Gate quickly went to work, installing a new server, migrated from Windows 2003 to Windows 2008 R2, Upgraded SQL, VMWare, set up Surescripts, fax server, VEAAM backup, Interface Engine for Labs, wireless, upgraded PCs, updated e-MDS, and continues to provide ongoing e-MDS updates and network support.

“Larry at Lions Gate is great to work with and his team is second-to-none. The really make you feel like you are their one and only client. Their response times are astonishing and since we began with them, we haven’t missed any time due to computer or network issues,” offered Mandy, adding, “Literally no downtime to patient care, no breaches, no issues whatsover. That’s all you can ask for.”