Reported issues will be categorized using the following guidelines. If an issue needs to be escalated and increased in severity, please contact the service desk.
Emergency: Any issue that impacts all users, preventing them from performing critical daily activities.
Critical: Any issue that impacts most users, and/or prevents a single critical activity.
Normal: Any issue that impacts a single user, and/or impacts the performance of a critical business activity.
Cosmetic: Any issue that does not relate to a critical business activity.