Lions Gate Technology is an IT Services Partner for the Healthcare industry. We are a proven industry thought leader who understands precisely what you need and how to deliver it – without slipping.

Expert Staff

Our expertly trained staff knows what is at stake and our team takes every measure to deliver reliable, consistent, error-free results.

 

What’s more, we provide turn-key solutions no matter the size of your operation. We are scalable and will not only implement, but maintain your IT needs at every level so your team can focus on delivering healthcare services to patients – without the worry of your technology foundation undermining your efforts and expertise.

Full Scalability

Whether you are a one office practice or a multi-location, group provider, Lions Gate has a managed service solution to fit your needs. And if you are currently growing, we can scale with you, every step of the way. Here is a glimpse of our foundational offerings (though we fully customize in a case-by-case process to fit your specific needs.

  • Healthcare Network Management
  • 24/7/365 Healthcare Ecosystem Monitoring
  • Managed IT Software & Medical Devices Service
  • Independent HIT Managed Risk and Security Audits
  • Healthcare Interface and Health Information Exchange Protection Services
  • Data Migrations, HL7 Labs, all components of your EHR system

Fully Managed Server

  • Advanced Performance Monitoring
  • Key Application Maintenance
  • OS & 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • License & Asset Management
  • Managed Anti-Virus
  • Managed Backup
  • Managed Compliance
  • Unlimited Remote & Onsite support

Additional Services:

  • All hardware or replacement parts
  • Training
  • Hardware or software upgrades
  • Relocation services
  • Any unexpected item not explicitly included in the scope of services

Managed Workstation

  • Advanced Performance Monitoring
  • OS & 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus
  • Unlimited Remote & Onsite support
  • Training
  • Hardware or software upgrades
  • Relocation services
  • Any other unexpected items

Additional Services:

  • All hardware or replacement parts

Proactive Workstation

  • Advanced Performance Monitoring
  • OS & 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus

Additional Services:

  • All hardware or replacement parts
  • Remediation of identified issues
  • End user support/help desk services
  • Training
  • Hardware or software upgrades
  • Backup restoration & recovery
  • Relocation services
  • Virus/Malware removal
  • Any other unexpected items *

Proactive Server

  • Advanced Performance Monitoring
  • Scheduled Preventative Maintenance
  • Key Application Management
  • License & Asset Management
  • Managed Anti-Virus
  • Managed Backup

Additional Services:

  • All hardware or replacement parts
  • Remediation of identified issues
  • End user support/help desk services
  • Training
  • Hardware or software upgrades
  • Backup restoration & recovery
  • Relocation services
  • Virus/Malware removal
  • Any other unexpected item*

Service Specifics

In preparation for Managed Workstation delivery, Lions Gate Technology takes the following steps:

  • Workstation hardware, software, and configuration review and approval. Identified issues will be brought the customers attention prior to initiating services.
  • A Primary Customer Contact must be selected. The Primary Customer Contact will be the primary point of contact with Lions Gate Technology’s service desk.
  • Remote monitoring deployed will allow our NOC (Network Operations Center) to proactively deliver services in real-time.
  • Configuration and deployment of integrated Managed Anti-Virus solution. This is to include the removal of any existing products.
  • Management and automation technology included on workstations. This Advanced Performance MonitoringThe Lions Gate Technology Network Operations Center monitors the health of your workstation in real-time and identifies issues that may impact that user’s performance. Identified issues will be categorized by severity and escalated through our NOC for resolution.

 

Services monitored include:

 

Scan Interval Warning Failed
Disk Space 15 Minutes 96% – 98% 99% – 100%
Patch Status 15 Minutes 1 – 4 Missing Critical Patches 5+ Missing Critical Patches
Connectivity 5 Minutes N/A No Connectivity

Regular preventative maintenance is required to maintain the basic operation of windows workstations, including:

  • Windows Patch Management
  • 3rd Party Patch Management
  • Disk Defragmentation
  • Delete Temp files
  • ChkDsk
  • Sync-time with DC
  • Change Local Admin Password
  • Clean Windows Update Cache
  • Backup Registry
  • Create Restore Point
  • Disable UAC
  • Run CleanManager
  • Enable/Disable Windows Firewall

 

Monthly maintenance will delivered to business critical server applications, including SQL, Exchange and Active Directory.

SQL Maintenance

  • Reorganizing, Rebuilding or Defragmenting Indexes
  • Check Database Integrity
  • Shrink Database
  • Update Statistics
  • Clean Up History
  • Backup Database (Full, Differential or Transaction Logs)
  • Maintenance Cleanup Task

Exchange Maintenance

  • Query for disconnected mailboxes option of Purge
  • Query for largest mailboxes (size)
  • Exchange Message Queues
  • Verify Public Folder Replication
  • Modify Database Size Limits
  • Defragment Exchange Database
  • Disable circular logging (for backup/restoration purposes)
  • E-Mail RBL Checks (pull public IP and check existence on RBL lists)

Active Directory Maintenance

  • Get Disabled AD Objects
  • Get Locked AD Objects
  • Get Expired AD Objects
  • Purge empty groups

 

We will audit included software licenses & assets and regularly report on current status, changes, and potential violations. On a quarterly basis, the following reports will be delivered to the Primary Customer Contact:

  • Executive Summary Report
  • Hardware Asset Report
  • Software License Report

 

Lions Gate Technology’s integrated Anti-Virus solution allows our NOC to actively monitor, manage, and update deployed devices, ensuring that your business is protected and secure. Managed Anti-Virus includes

  • Signature updates
  • Status & Threat monitoring
  • Scheduled scans
  • Software updates
  • Quarterly Status & Threat reporting
  • Remediation of issues preventing the installation or performance of Managed Anti-Virus

Please note, manual removal of malware/virus infection is not included and will be billed at Lions Gate Technology’s hourly rate.

Lions Gate Technology’s integrated backup solution allows our NOC to actively monitor, manage, and update deployed devices – ensuring that your business’s critical data is protected and available for complete restore & recovery. Managed Backup includes:

  • Backup status monitoring
  • Quarterly backup test
  • Quarterly backup reporting
  • Remediation of issues preventing the installation or performance of Managed Backup

Please note, restoration and recovery of a backup is not included and will be billed at Lions Gate Technology ’s hourly rate.

Lions Gate Technology will remediate issue related to the covered devices, identified either via monitoring & notification, or those initiated through contacting the Service Desk. In both cases, a service ticket will be created and prioritized based on severity. The service desk will attempt to resolve the issue remotely, escalating to level 2, then level 3 engineers as required. If the issue cannot be resolved remotely, a field technician will be dispatched.

The Proactive program enables access to emergency support services. Should your team detect an issue with a service or device outside standard business hours, you can contact the Emergency Support team to report the issue.

Problem Severity

Initial Response Time

Escalation

Emergency (Business Hours) 2 hours N/A
Critical 4 hours/next business day 1 Hour
Normal 8 hours/next business day 4 Hour
Cosmetic 16 hours/2nd business day 4 Hour

Reported issues will be categorized using the following guidelines. If an issue needs to be escalated and increased in severity, please contact the service desk.
Emergency: Any issue that impacts all users, preventing them from performing critical daily activities.

Critical: Any issue that impacts most users, and/or prevents a single critical activity.

Normal: Any issue that impacts a single user, and/or impacts the performance of a critical business activity.

Cosmetic: Any issue that does not relate to a critical business activity.

 

Always your company name, contact details, issue description, and your company’s primary contact name ready prior to contacting the service desk to ensure timely service.

 

Phone: (602) 368-1203

e-mail: support@LionsGateTech.com

Online: www.LionsGateTech.com